Privacy Policy

Last updated: 16 July 2026

THE KHATOON SHOP respects your privacy. This Privacy Policy explains what information we collect through https://thekhatoonshop.com, why we use it, how it may be shared and the choices available to you.

1. Who We Are

THE KHATOON SHOP is an online beauty and personal-care store operating in Pakistan.

For privacy questions or requests, contact info@thekhatoonshop.com.

2. Information We Collect

Depending on how you use the website, we may collect:

Information You Provide

• Name.
• Email address.
• Telephone number.
• Billing and shipping address.
• Account username and password information.
• Products ordered, order value and delivery method.
• Customer notes and messages.
• Return, refund and support-request information.
• Newsletter subscription information.

Information Collected Automatically

When you visit the website, technical information may be collected automatically, including:

• IP address.
• Browser and device type.
• Date and time of access.
• Pages viewed and actions performed.
• Cart and checkout activity.
• Cookies and similar technical identifiers.
• Information used for website security, error detection and fraud prevention.

3. How We Use Information

We use personal information to:

• Process, confirm and manage orders.
• Arrange shipping and delivery.
• Contact customers about order verification or delivery.
• Provide Cash on Delivery services.
• Respond to questions, complaints and return requests.
• Create and manage customer accounts.
• Send transactional emails, including order confirmations and status updates.
• Send marketing emails when a person has subscribed or otherwise consented.
• Maintain website security and prevent fraud or misuse.
• Improve store performance and customer experience.
• Maintain business, accounting and legal records.
• Comply with applicable legal obligations.

4. Cash on Delivery

Our current payment method is Cash on Delivery. We do not request or store credit-card information through the website for Cash on Delivery orders.

Order, contact and delivery information is still required to process and deliver the purchase.

5. Cookies

The website uses cookies and similar technologies for functions such as:

• Remembering cart contents.
• Maintaining login and account sessions.
• Supporting checkout.
• Saving website preferences.
• Protecting the website against abuse.
• Understanding technical performance.

Some cookies are necessary for the store to operate. Disabling necessary cookies may prevent the cart, account or checkout from working correctly.

You can control cookies through your browser settings.

6. Who We Share Information With

We only share personal information when reasonably necessary to operate the store, fulfil an order or comply with applicable requirements.

Recipients may include:

• Courier and delivery partners.
• Website hosting and technical-service providers.
• Email and communication-service providers.
• WordPress and WooCommerce services used to operate the store.
• Security, backup and fraud-prevention providers.
• Professional advisers or authorities when required by law.

Delivery partners receive only the information needed to deliver and verify an order, such as the customer’s name, address, telephone number and payable amount.

We do not sell or rent customer personal information.

7. Email Communications

Transactional emails may be sent for order confirmation, processing, delivery, cancellation, refund, account and support purposes.

Marketing or newsletter messages are sent only where appropriate. You may unsubscribe from marketing emails using the available unsubscribe method or by contacting us. Unsubscribing from marketing does not prevent essential order-related messages.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and support orders.
• Maintain accounting and business records.
• Resolve complaints, returns and disputes.
• Prevent fraud and misuse.
• Meet applicable legal obligations.

Customer accounts may be retained while active. Order information may be retained after account deletion when required for accounting, dispute-resolution or legal purposes.

Newsletter information is retained until the subscriber withdraws consent or asks to be removed.

When information is no longer reasonably required, it may be deleted or anonymised.

9. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information from unauthorised access, misuse, alteration or loss.

No internet transmission or storage system can be guaranteed completely secure. Customers should keep account credentials confidential and contact us if they suspect unauthorised account activity.

10. Your Choices and Rights

Subject to applicable law and necessary record-retention requirements, you may request that we:

• Confirm whether we hold your personal information.
• Provide access to relevant personal information.
• Correct inaccurate or incomplete information.
• Delete information that is no longer required.
• Stop sending marketing communications.

We may need to verify your identity before completing a privacy request. Some information cannot be deleted immediately when it must be retained for order, accounting, fraud-prevention or legal purposes.

Send requests to info@thekhatoonshop.com.

11. Children’s Privacy

The website is not intended for children to make purchases independently. Anyone under the legal age to enter a contract should use the store only with the involvement of a parent or guardian.

12. External Links

The website may contain links to third-party websites. Their privacy practices are controlled by their own policies, and THE KHATOON SHOP is not responsible for how those third parties handle information.

13. International Service Providers

Some hosting, email, security or technical-service providers may process information using systems located outside Pakistan. Where this occurs, we take reasonable steps to use established service providers and limit information to what is necessary.

14. Changes to This Policy

We may update this Privacy Policy when store operations, technology or legal requirements change. The latest version will be published on this page with the updated date.

15. Contact

For privacy questions, access requests, corrections or deletion requests, contact:

THE KHATOON SHOP
Email: info@thekhatoonshop.com
Website: https://thekhatoonshop.com