Frequently Asked Questions
Do you deliver throughout Pakistan?
Yes. THE KHATOON SHOP provides nationwide delivery across Pakistan.
What are your delivery charges?
Standard nationwide delivery costs PKR 250. Delivery is free when the order value reaches PKR 5,000 or more.
How long does delivery take?
Most orders are delivered within approximately 1–5 working days. Delivery times can vary depending on the destination, courier operations, public holidays and unexpected circumstances.
Which payment methods do you accept?
We currently offer Cash on Delivery, allowing you to pay when your order arrives.
How can I confirm that my order was placed?
After completing checkout, you will see an order-confirmation page containing your order number and details. Please provide an accurate telephone number and email address when ordering.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We will try to assist before dispatch, but changes cannot be guaranteed once the order has entered processing or has been handed to the courier.
What should I do if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs or video showing the parcel and affected product. Eligibility will be assessed according to our published Returns and Refunds Policy.
Do you accept returns or exchanges?
Eligible defective, damaged or incorrectly supplied products are handled according to our Returns and Refunds Policy. Beauty and personal-care products may be subject to hygiene and condition requirements.
Are product colours exactly the same as shown online?
We try to display product shades accurately. However, colours may appear slightly different because of lighting, photography, screen settings or manufacturer packaging updates.
Do you offer wholesale products?
Yes. We serve salons, retailers, shops and online sellers. Visit our Wholesale Enquiries page to ask about availability, bulk pricing and delivery arrangements.
Can I purchase products individually?
Yes. Our store serves both individual retail customers and wholesale buyers.
How can I contact THE KHATOON SHOP?
Use our Contact Us page or the WhatsApp support option displayed on the website. Include your order number when asking about an existing order.