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Refund and Returns Policy

Last updated: 16 July 2026

This policy explains when products purchased from THE KHATOON SHOP may be returned, replaced or refunded.

  1. Return Period

You may request a return within 7 days after receiving your order.

To qualify, the product must be unopened, unused, sealed and in its original packaging. Proof of purchase or the order number may be required.

  1. Cosmetics and Hygiene

For hygiene and safety reasons, opened, used, tested or unsealed cosmetics and personal-care products cannot be returned because of a change of mind.

Always check the product name, size and label before opening or using it.

  1. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Clear photographs of the parcel and packaging

Keep the affected product and packaging until we have reviewed the request. Do not use or dispose of the item before contacting us.

  1. Non-Returnable Products

A return will normally not be accepted when:

  • The product has been opened, used, tested or unsealed
  • The original packaging, seal, accessories or labels are missing
  • The request is made more than 7 days after delivery
  • Damage occurred through misuse, improper storage or failure to follow the product directions
  • The product was not purchased from THE KHATOON SHOP

This does not prevent us from reviewing genuine damaged, defective or incorrect-product claims reported within 48 hours.

  1. How to Request a Return

Email info@thekhatoonshop.com before sending any product back.

Include your order number, the reason for the request and any required photographs. We will review the request and provide return instructions if it is approved.

Do not send a parcel to the manufacturer or return it without receiving instructions from us first.

  1. Return Delivery Costs

The customer is responsible for return delivery costs when an eligible return is requested because of a change of mind.

If we confirm that a product was delivered damaged, defective or incorrect, THE KHATOON SHOP will arrange or cover the reasonable return method communicated to the customer.

  1. Inspection and Approval

Returned products are inspected after receipt. We will notify you whether the return has been approved or rejected.

Products that do not meet the eligibility conditions may be returned to the customer or refused.

  1. Refunds

When a refund is approved, it will be issued using an agreed available refund method.

The time required for the amount to appear may depend on the payment or financial service used. Cash on Delivery orders may require the customer to provide suitable refund details privately through an approved communication method.

Never publish bank or payment details in a product review, comment or public message.

  1. Replacements

For a confirmed damaged, defective or incorrect product, a replacement may be offered when suitable stock is available.

If a replacement is unavailable, we may offer an approved refund instead.

  1. Order Cancellations

An order may be cancelled before dispatch by contacting us as soon as possible.

After dispatch, cancellation is not normally possible. Any return request must then meet the conditions in this policy.

  1. Contact Us

For return, replacement or refund requests, contact:

THE KHATOON SHOP
Email: info@thekhatoonshop.com
Website: https://thekhatoonshop.com